Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and Talkinbox ("Talkinbox", "we", "us", or "our"), governing your access to and use of our omnichannel messaging platform, AI agent services, dashboard, and related APIs (collectively, the "Service").

By creating an account, connecting any messaging channel (such as WhatsApp, Instagram, Messenger, or TikTok), or utilizing the Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of the Service

Talkinbox provides a multi-channel customer communication platform that consolidates inbound messages from Meta platforms (WhatsApp Business API, Instagram Graph API, Facebook Messenger) and TikTok for Business into a unified inbox. The Service includes AI sales agents, automated inquiry resolution, live inventory synchronization, and human team collaboration tools.

Talkinbox acts as a technology intermediary and technical solution provider. We do not own your customer data, nor do we control the availability or uptime of third-party platforms such as Meta Platforms Inc. or TikTok Inc.

3. Third-Party Messaging Platform Compliance

You agree to comply with all applicable third-party platform rules and policies at all times while using Talkinbox:

• WhatsApp Business Policy: You must comply with Meta's WhatsApp Business Policy and WhatsApp Commerce Policy, including obtaining valid opt-in consent before sending proactive broadcast messages.
• Instagram & Facebook Messenger Terms: You must adhere to Meta's Commercial Terms and Community Standards.
• TikTok for Business: You must abide by TikTok's Business Terms of Service and Advertising Guidelines.

Failure to comply with third-party platform policies may result in account suspension by Meta or TikTok, for which Talkinbox holds no responsibility.

4. AI Agent & Conversational Commerce Grounding

Talkinbox AI agents are designed to answer inquiries using deterministic grounding based solely on the product catalog, inventory status, prices, and policies uploaded or connected by you.

• Accuracy of Business Data: You are solely responsible for keeping your product descriptions, pricing, sizes, inventory levels, and return policies accurate and up to date.
• Human Oversight: Talkinbox provides tools for human takeover and message monitoring. You agree to maintain reasonable supervision of automated interactions and handle customer escalations in a timely manner.
• Order Fulfillment: You remain solely responsible for honoring prices quoted, shipping items, and processing refunds or exchanges agreed upon in chat threads.

5. Acceptable Use Policy

You agree not to use the Service for any unlawful, harassing, fraudulent, or abusive purpose. Specifically, you agree not to:

• Send unsolicited mass messages ("spam") or violate local anti-spam regulations.
• Promote, sell, or facilitate transactions for prohibited goods (including counterfeit merchandise, weapons, illegal substances, or unauthorized pharmaceutical items).
• Impersonate any person or brand without explicit legal authorization.
• Attempt to reverse-engineer, decompile, or compromise the security and stability of the Talkinbox platform.

6. Subscriptions, Billing & Cancellation

Certain features of Talkinbox are provided on a paid subscription basis. Fees are billed in advance on a monthly or annual billing cycle as selected during checkout.

• Third-Party Messaging Fees: Certain platforms (such as WhatsApp Business Cloud API) may charge per-conversation fees directly under Meta's billing schedule. Such fees are determined by Meta and remain the responsibility of the account holder.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current prepaid billing period.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Talkinbox shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, revenue, or goodwill, arising out of or in connection with your use or inability to use the Service.

Our total aggregate liability under these Terms shall not exceed the amount actually paid by you to Talkinbox in the three (3) months immediately preceding the event giving rise to the claim.

8. Contact & Legal Inquiries

If you have any questions regarding these Terms of Service or need legal assistance, please contact our legal and support team: