Question 1

What channels does Talkinbox support?

Accepted Answer

Talkinbox connects WhatsApp, Instagram, Facebook Messenger, TikTok, and email into one unified inbox. All customer conversations from these channels appear in a single view.

Question 2

How do AI agents work?

Accepted Answer

You configure AI agents with your business knowledge — products, pricing, FAQs, policies. Agents respond to customer questions on your connected channels, qualify leads, and escalate conversations to your team when needed.

Question 3

Can I control what the AI agent says?

Accepted Answer

Yes. You define the agent's instructions, knowledge base, and escalation rules. The agent only responds based on the information you provide. Anything outside its knowledge gets routed to a team member.

Question 4

Do I need technical skills to set up automations?

Accepted Answer

No. The automation builder uses a visual workflow editor. You set triggers, conditions, and actions by selecting options — no code required.

Question 5

Is there a free plan?

Accepted Answer

Yes. Talkinbox offers a free plan to get started. You can connect channels, set up basic AI agents, and manage conversations before upgrading.

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